Refund & Cancellation Policy

Effective September 17, 2026

Digital courses and downloads

You may request a refund within seven calendar days of an initial digital-course purchase if you have not accessed or downloaded a substantial portion of the materials. After seven days, or after substantial access or downloading, digital-product sales are final except where law requires otherwise.

Subscriptions

You may cancel a monthly subscription before its next renewal date to prevent the next charge. Cancellation stops future renewals and does not normally produce a prorated refund for the current billing period. Access continues through the paid period unless access is terminated for misuse or nonpayment.

Setup and implementation fees

Setup, onboarding, customization, and implementation fees become nonrefundable once work begins or access is provisioned. If we cancel before work begins, the unused amount will be refunded.

Coaching and scheduled services

Coaching appointments may be rescheduled with at least 24 hours’ notice. Missed sessions or late cancellations may be forfeited. Custom consulting or fractional-management services follow the cancellation and payment terms in the signed agreement.

Third-party and usage charges

Advertising spend, telephone, email, text messaging, AI usage, payment-processing fees, and other third-party charges are not refundable by Contractor Operating. Contact the applicable provider where appropriate.

How to request a refund or cancellation

Email hello@contractoroperating.com with the purchaser’s name, purchase email, product, transaction date, and reason for the request. Approved refunds are returned to the original payment method and processing time depends on the payment provider.